Is Quality Customer Experience Being Overlooked?

Laurie Oseen

6 years ago

Providing your customers with a positive experience may seem like a basic principal of business, but it’s an element many companies overlook. If you’re not seeing the results you want in your numbers there are really only two ways to improve them; increasing sales or decreasing operation costs. Generating higher sales through increasing the quality of customer care may seem like an immense challenge, but it’s a less daunting option than decreasing your operation costs. Here are a few reasons why you should focus on your customers experiences:

#1 Word of mouth:

Consumers in today’s market have more options than ever, and one of the biggest influences is word-of-mouth. If a customer has a positive experience with your company, they are more likely to recommend your services or product to their friends and family.

#2 Greater spend:

It’s been proven that consumers are willing to spend more money with a business that guarantees to provide them with great customer service.

#3 Competitive Edge:

Focusing on your customer’s experiences creates a competitive advantage. Make yourself stand out and give them no reason to go to your competitors.

#4 Retaining customers:

It’s more expensive to attract new customers than it is to keep existing ones.

Thank you everyone who purchased tickets to

#BeerByThePier. The event is sold out.

We look forward to seeing you there and supporting

the Family Services of the North Shore! #FSNS

Our neighbour Parallel 49 has re-opened in their newly renovated space!!

Featuring a completely cool industrial-hip vibe, right down to the chain curtains, exposed metal support beams, and cinder-block walls.

If you haven’t had a chance to check it out – you must swing by and have a pint!

Parallel 49 Website